Today’s post is both informational and a bit of a rant, so please bear with me. I have had clients many times not understand why a service isn’t covered or why insurance companies sometimes don’t seem too concerned with the people they serve. After all, look at the advertising on television. Agents and adjusters who are anxious to help those in need and really care about the people behind behind the policies. And, they are all trying to save us money while assuring us that they will be happy to pay our claims quickly and be there for us in times of need.
Now that all sounds really good, but advertising is advertising and not always completely accurate. Insurance companies are businesses and businesses have a primary goal which it to make money. They aren’t in the business of helping people, they are in the business of making money and, trust me, they are really good at it.
Now, don’t get me wrong, insurance is a necessity in today’s world. The law requires it which makes it an even more profitable business to be in. We have to pay for it whether we get any benefit from it or not. Insurance companies do help when we have a medical or home/auto issue and they pay for the those large bills. And some people who work for insurance companies genuinely care about their clients and will try to help as much as they can. But the bottom line is the bottom line and insurance companies make a lot of money each year.
I have had the same company since 2005 and have filed 3 claims in all those years. 1 claim wasn’t paid at all, but my premium increased. The most recent claim is still pending, but they have already been clear that they weren’t going to pay certain things because “we just don’t think it was necessary.”
Please remember that we do need insurance, but also keep in mind that business is business and don’t be too upset when insurance companies remind us that they are here to make money, not to be a social service provider.